At Ebenezer Mortgage Solutions, your privacy is very important to us. Hence, we have formed this Policy for your protection and to let you understand how your personal information is being collected, stored, and made use of.
Here are a few principles that Ebenezer Mortgage Solutions follow:
We are committed to conducting our business by following these principles to ensure that the confidentiality of any personal information collected is protected and maintained.
Ebenezer Mortgage Solutions is not in any way affiliated with any organization listed or referenced in this website, including HUD/FHA/USDA/VA. The various education, information, web links, or materials included in this website are independent and were not endorsed by any government agency. These data are not from HUD, FHA, the USDA, or the VA.
For information directly from HUD/FHA, visit http://www.hudclips.com
For information directly from the VA, visit http://www.benefits.va.gov/HOMELOANS/
For information directly from the USDA, visit http://www.usda.gov/wps/portal/usda/usdahome?navid=GRANTS_LOANS
It is the policy of our company, Ebenezer Mortgage Solutions, to reply to customer complaints, disputes, and issues immediately. We investigate each complaint promptly, regardless of how small it is, so that we can respond with fair and necessary action.
As soon as a complaint is received by us, it is documented and logged properly. The complaint is forwarded directly to the Customer Complaint Officer or his designate, for an action to be done.
All complaints and complaint reports are kept in a special complaint binder along with all the Customer Complaint Officer's Quality Control Files and other written policies. This is easily accessible for all our employees to help them provide better customer service. Reports on complaints are reviewed monthly during the Customer Complaint Officer's meetings with our Board. We aim to provide financial products and services to all clients in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending, and civil rights laws. For more information, click here to Contact Us