Privacy Policy

Effective Date: June 16, 2026
Business Name: Ebenezer Mortgage Solutions
NMLS #: 1912387
Address: 3638 W Cypress St, Tampa, FL 33607
Phone: (813) 284-4027
Email: info@ebenezermortgage.com

Ebenezer Mortgage Solutions (“Ebenezer Mortgage Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information that you provide through our website, forms, communications, and related services.

By using this website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Mailing address
• Information included in website inquiry, consultation, or contact forms
• Communication preferences
• Information you provide when communicating with our team
• Information that may be needed to respond to your inquiry or provide mortgage-related services you request

If you choose to begin or continue a mortgage-related process with us, we may collect additional information needed to provide those services, which may include financial, employment, credit, property, or identity-related information, as permitted or required by applicable law.

2. How We Use Information

We may use the information we collect to:

• Respond to your inquiry
• Contact you about your request
• Coordinate consultations or appointments
• Provide service-related follow-up
• Communicate with you about services you request
• Maintain business records
• Improve our website and communication process
• Comply with legal, regulatory, licensing, and security obligations

We do not use the SMS program described on this website for loan advertisements, rate promotions, debt consolidation offers, credit repair offers, third-party lead generation, purchased lists, or cold outreach.

3. SMS/Text Messaging Privacy

If you provide your phone number and choose to opt in to receive text messages, Ebenezer Mortgage Solutions may send non-marketing text messages related to your inquiry, consultation scheduling, appointment reminders, responses to your request, and service-related follow-up.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out at any time. You may reply HELP for assistance.

SMS consent is optional. You may submit an inquiry or contact form without agreeing to receive text messages.

No mobile information or SMS consent will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We do not sell your personal information.

We may share information only as necessary to operate our business, respond to your request, provide services you request, or comply with legal and regulatory obligations. This may include sharing information with:

• Service providers who help operate our website, systems, communications, or business processes
• Mortgage-related service providers involved in services you request
• Lenders, credit bureaus, title companies, insurance providers, appraisers, settlement service providers, or other parties involved in a mortgage-related process you choose to begin
• Government, regulatory, licensing, or legal authorities when required by law

We do not share your mobile information or SMS consent with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Website Tracking

Our website may use cookies, analytics tools, pixels, or similar technologies to help operate the website, understand visitor activity, improve performance, and support website functionality.

You may adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

You may request to access, correct, update, or delete personal information by contacting us.

You may opt out of text messages at any time by replying STOP to any SMS message from Ebenezer Mortgage Solutions. After you opt out, we may send one final confirmation message to confirm that your opt-out request has been processed.

You may also contact us directly for assistance.

8. Children’s Privacy

Our website and services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 13.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites. Please review the privacy policies of any third-party websites you visit.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Ebenezer Mortgage Solutions
NMLS #1912387
3638 W Cypress St
Tampa, FL 33607
Phone: (813) 284-4027
Email: info@ebenezermortgage.com